Refund & Cancellation Policy
Last updated: 11 October 2026
Foshan Majiada Trading Co., Ltd. (佛山市马佳达贸易有限公司), Foshan, Guangdong, China
This policy explains how subscriptions, requests and extra services are cancelled and refunded. It is part of the Terms of Service.
1. Subscriptions
Subscriptions renew monthly. You can cancel at any time by writing to support@kixflow.com; the cancellation takes effect at the end of the current period and you keep your remaining requests until then. Nothing is charged for periods after the cancellation.
2. Used requests
A request is used when you submit it. Used requests are non-refundable, including when no factory makes the product or the factory prices do not suit you. If we cancel a request ourselves (for example because it cannot be processed), the request is returned to your balance.
3. Unused requests
Requests included in a period expire at the end of that period; they are not carried over or refunded. Free-trial requests have no cash value.
4. Extra services
Shipping, payments to factories, certificates and other extra services can be cancelled with a full refund only before work on them has started. Once work has started (for example, a forwarder has been contacted or a payment has been sent to a factory), amounts paid to third parties and work already done are not refundable.
5. How refunds are paid
Approved refunds are paid by the original payment method where possible, within 14 days of approval. Bank or transfer fees may be deducted.
6. Your statutory rights
If mandatory consumer law in your country gives you further rights, those rights apply.
7. Contact
Cancellations and refunds: support@kixflow.com